This weekend I was cycling with one of my mates when he shared with me a story about United Airlines and a customer’s broken guitar in 2009. It was so impressive I had to check it out. “Broken Guitar Has United Playing the Blues to the Tune of $180 Million.” This was the headline from…

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It’s an open question to you the reader. Why are we attempting to motivate the 21st century knowledge worker, interacting in increasingly complex environments in the same way since the 19th century?   As business leaders we have more than four decades of scientific research on human motivation available to us, yet there has been…

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In the pursuit of excellence whether in business, sport or my personal life, I like to continuously challenge where my real or perceived limits are. I often find that when I explore a limit, I find an edge. This edge is where I start to explore, understand and challenge the belief that is defining the…

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