The Fifth Discipline. The Art & Practice of the Learning Organization, by Peter Senge. Helping leaders to understand ‘systems thinking’ and how organisations can tap into the collective consciousness of their people to drive transformative change in complex business environments. As Senge makes clear, in the long run the only sustainable competitive advantage is your…

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This weekend I was cycling with one of my mates when he shared with me a story about United Airlines and a customer’s broken guitar in 2009. It was so impressive I had to check it out. “Broken Guitar Has United Playing the Blues to the Tune of $180 Million.” This was the headline from…

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