Posts Tagged ‘cooperation’
Transform how managers manage
OCTOBER 4, 2018 Author, Yves Morieux, Managing Director & Senior Partner, BCG Sooner or later, every technological revolution gives rise to an organizational revolution. To realize the potential of new technologies, companies devise new ways of working; those that fail to adapt end up losing in the marketplace. The steam engine was fully exploited only with…
Read MoreCustomers expecting faster responses. Are you fast enough?
This weekend I was cycling with one of my mates when he shared with me a story about United Airlines and a customer’s broken guitar in 2009. It was so impressive I had to check it out. “Broken Guitar Has United Playing the Blues to the Tune of $180 Million.” This was the headline from…
Read More70% of change programs fail to achieve their stated goals. What do we need to do differently?
Time to choose a different approach. You are about to implement your company’s new strategy, and this will require you to shift people’s behaviour, change what they do and how they have been working to date. So what approach will you take? A ‘directive’ approach or a ‘collaborative’ approach? Analysis from some of the largest…
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